Every engagement follows the same transparent stages so owners know what happens before field work begins and what they receive at the end.

Stage 1 — Inquiry and fit call

You submit the contact form with your business type, neighbourhood, and what feels unclear about your messaging. Within two business days we schedule a 30-minute call (video or phone). We confirm whether a workshop, audit, or brief fits—or suggest a smaller first step.

Your time: 30 minutes
Our deliverable: Verbal recommendation and optional scope outline

Stage 2 — Scope confirmation and deposit

We email a one-page scope listing deliverables, timeline, fee, and payment terms. You approve by reply and transfer the 50% deposit. Dates are reserved only after deposit receipt.

Your time: Review and bank transfer
Our deliverable: Written scope PDF

Stage 3 — Materials and field prep

You send URLs, photos of signage, menus, brochures, and competitor names you already watch. For audits and workshops we schedule the on-site visit. For desk briefs we confirm the geographic radius.

Your time: 1–2 hours gathering materials
Our deliverable: Prep checklist and visit schedule

Stage 4 — Field work and analysis

We walk your street, visit your premises, or conduct remote inventory per scope. Workshop days include facilitated sessions with owner and staff. Analysis periods range from five to seven business days depending on product.

Your time: Workshop: 8 hours across two days; audit walkthrough: 2 hours
Our deliverable: Draft findings (internal until Stage 5)

Stage 5 — Delivery and presentation

Final documents arrive by email (PDF). Audits and briefs include a presentation call. Workshops include the positioning statement and messaging guide plus the 30-day follow-up call scheduled at delivery.

Your time: 60–90 minutes for presentation calls
Our deliverable: Final PDFs and recorded call summary notes

Stage 6 — Implementation support (optional)

You implement changes with your own designers, printers, and web vendors. Optional advisory hours are available for quarterly reviews. We do not mark up third-party vendor work.

Your time: As needed
Our deliverable: Hourly advisory notes when purchased

Typical timelines

EngagementCalendar time from deposit to delivery
Messaging audit2–3 weeks
Competitive brief (desk)2 weeks
Competitive brief + visit3 weeks
Positioning workshop3–5 weeks (includes scheduling buffer)

Ready to begin?

Request an introductory call or review consultation details first.